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What You'll Do: Customer service representatives often have many duties, and you may be required to do the following: give out detailed product information, handle requests for a return or exchange, cancel orders, take orders, offer assistance with solving some issue with a purchased product or service, make revisions to the accounts of customers, perform research to help figure out customer problems, handle payment and billing, or refer customers to other individuals who can be of service to them.

Most reps are employed in the retail, information technology, banking, and insurance industries. You probably work in an office setting at a desk with a phone or computer, but you might also be employed in a retail environment to deal with customers directly. Some reps work entirely from home.

Working full-time is most common, but some people will have the option to do part-time hours. Working nights, holidays, and weekends is not uncommon for many reps.

Education and Training: The only widespread requirement for customer service representatives is a high school diploma. Other than that, most of the training is done on the job. Most reps are very extroverted and have very good communication skills, and employers will look for these traits during the interview. Those with associate's or bachelor's degrees in fields such as psychology, communications, sociology, or another liberal science will have a much better chance at getting hired.

Reps who work in certain industries such as insurance and banking may need a state license to work, and getting licensed usually requires passing a written exam.

Having a lot of patience and mental endurance is definitely a plus for anybody working in customer service.

The Future: The Customer Service profession is expected to grow at about 15% through 2020.

The Pay: Pay for Customer Service Reps in the U.S. ranges from $9.40 per hour to $23.70, with the average median annual wage hitting $30,600 in 2011 as per the U.S. Bureau of Labor Statistics.

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