Finding a Qualified Resume Writer for a...
Customer Service Representative Resume
If you're a Customer Service Representative, you know what
your job entails. You are dedicated to providing the highest quality assistance that you can for your customers.
You represent a specific organization -- it might be a car manufacturer, a toy company, or a restaurant
-- and anyone with questions or concerns will come to you for help. Being a rep means interacting with
customers either in person or over the phone or internet every day on the job. Since customers often get angry and
very rude, the job can be very stressful.
the question now is, how do you translate that information onto
a resume in such a way as to motivate a hiring official into picking up the phone?
If you're not sure, that's OK. Most people aren't used to
thinking about their jobs in a promotional sense. But a good resume writer? Well, that's what they
Former recruiter David Alan Carter recommends the following
resume services for Customer Service Representatives... each with a Better Business Bureau score of "A" or
Recommended Resume Services for a Customer Service Representative Resume
www.resumewriters.com | Reasonable pricing,
standout writing, and an interview guarantee from the largest network of resume writers on the
Internet (representing more than 5 dozen career fields and industries). Guaranteed interviews
within 60 days. The BBB gives them an A+ rating.
Go to WEBSITE... or read our in-depth REVIEW.
www.greatresumesfast.com | Pricey, yes. But
writing is "top shelf" from a team of HR Execs, Hiring Managers and former Recruiters, each
detailed on the company's website. Expect an hour-long consultative phone session with your
writer. Guaranteed interviews. The BBB gives them an A+.
Go to WEBSITE... or read our in-depth REVIEW.
Considering a Career Move into Customer Service?
If you're considering a move into Customer Service from
either a closely related field or from a totally unrelated profession, you'll be looking for a transitional resume
-- and a talented resume writer to handle the assignment. Transitional resumes are some of the most difficult
resume projects as they require a writer knowledgeable in at least two professions -- and the ability to identify
transferable skills from one to the other.
Before you hand off that resume assignment, make sure you
know enough about the job of a Customer Service Rep to... a) really want it, and b) be able to step up to the
plate. Here's a quick overview (more information at Wikipedia - Customer Service Advisor):
What You'll Do: Customer service representatives often have many
duties, and you may be required to do the following: give out detailed product information, handle
requests for a return or exchange, cancel orders, take orders, offer assistance with solving some
issue with a purchased product or service, make revisions to the accounts of customers, perform
research to help figure out customer problems, handle payment and billing, or refer customers to
other individuals who can be of service to them.
Most reps are employed in the retail, information technology, banking, and
insurance industries. You probably work in an office setting at a desk with a phone or computer,
but you might also be employed in a retail environment to deal with customers directly. Some reps
work entirely from home.
Working full-time is most common, but some people will have the option to do
part-time hours. Working nights, holidays, and weekends is not uncommon for many reps.
Education and Training: The only widespread requirement for
customer service representatives is a high school diploma. Other than that, most of the training is
done on the job. Most reps are very extroverted and have very good communication skills, and
employers will look for these traits during the interview. Those with associate's or bachelor's
degrees in fields such as psychology, communications, sociology, or another liberal science will
have a much better chance at getting hired.
Reps who work in certain industries such as insurance and banking may need a state
license to work, and getting licensed usually requires passing a written exam.
Having a lot of patience and mental endurance is definitely a plus for anybody
working in customer service.
The Future: The Customer Service profession is expected to grow at
about 15% through 2020.
The Pay: Pay for Customer Service Reps in the U.S. ranges
from $9.40 per hour to $23.70, with the average median annual wage hitting $30,600 in
2011 as per the U.S. Bureau of Labor Statistics.
interested in pursuing a position in customer service? Great. The next step is to prepare for a
consultative telephone interview with your resume writer. Treat the coming job search like the business it is, and
you'll do fine.
Best of luck,P.S. More information at
the U.S. Bureau of Labor Statistics - Customer Service Representatives and ONetOnline.org - Summary Report for Customer Service Representatives
David Alan Carter, OccupationalResumes.com
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